Terms & Conditions

Terms and Conditions of Mukuta Travel & Tours

These are the terms and conditions of any contract between Mukuta Travels& Tours(the services providers) and you (all persons traveling with us, named on a booking). They are very important, so please take time to read them. Confirmation of travel with Mukuta Travels& Tours implicates that you have read, fully understood and agreed to the terms and conditions described below.

1.Booking Payment

  • All services are subject to availability and are not guaranteed until confirmed.
  • A deposit of 25% of the total value for each person referred to on the booking is required at the time of booking. If the booking is done within less than 45 days, then a deposit of 50% is needed upon booking.
  • Where gorilla permits are required, they must be paid in full at the time of confirmation and are non-refundable. This is in addition to the standard deposit which makes the initial deposit 40% rather than 25%.
  • The second installment of 25% will be paid 45 days before travel and the final 50% will be paid 2 weeks before traveling
  • All bank charges are to be settled by the client. This includes transaction fees charged by our bank. The amount shown on the invoice, is the amount that needs to reflect in our account and should bank charges be deducted, we would have to invoice you subsequently.
  • At the time of booking, we require full details for all passengers (names must be as they appear in passports).
  • All payments to be made as per invoice

2. Prices

  • All prices are quoted and paid in US Dollars unless otherwise stated
  • Prices quoted by Mukuta Travels& Tours are subject to change without notice and are not guaranteed until the time of confirmation.
  • Prices quoted are as per itinerary and per person and unless stated otherwise, include the following:

Overnight accommodation as specified, national park and game reserve entrance fees, overland transportation, domestic air transportation where indicated, drivers and guides fees (not tips),chimpanzee tracking permit where specified, three meals per day during safari as specified, snacks,unlimited mineral water during safari (not at the lodges/camps), unlimited game drives. 2.4 Prices quoted do not include the following: Personal expenses, personal insurance, laundry, meals other than as stated, drinks at the lodge/ hotel, passport and visa fees, tips and gratuities, international flights.

  • Meals are provided three times per day; breakfast, lunch and dinner, often including a packed lunch or picnic for one of these.
  • Accommodation varies depending on location and price plan. Camping, tented lodges, bandas, guest houses, tented accommodation and hotels are regarded as suitable accommodation.
  • Mukuta Travels& Tours reserves the right to substitute accommodation for those indicated in itineraries, when the tour is not yet confirmed.
  • Should a client wish to upgrade the standard of accommodation once the tour hasbeen confirmed, a supplement is necessary. Upgrades are subject to availability.

3. Descriptions and service

  • All information and descriptions (including those regarding accommodation and activities) are based on the latest information available and are given in good faith. Mukuta Travels& Tours is not liable for deviations from these descriptions.
  • Transport provided will vary according to the itinerary and the number of clients. We attempt to ensure that the vehicles used are maintained in a decent (our opinion of) and roadworthy condition. We have contact information of rescue vehicles in all the national parks, so as to make sure our clients do not waist too much time in case of a breakdown. However, we accept no liability for breakdowns, punctures, road conditions etc. and the delays or changes that these may cause.
  • We reserve the right to use the services of sub-contractors when necessary.
  • We do not guarantee that you will see wild animals, precisely because they are wild. However, our guides will always work very hard to make sure that our clients see the best wildlife.


  • 3.5 If you are unhappy with any service or facility provided, you must immediately inform our representative (guide, tour leader, driver provided by Mukuta Travels& Tours) and allow them to attempt to resolve the issue as soon as possible.

    3.6 If a representative has been informed and the complaint is not resolved to your satisfaction, a formal complaint can be made to Mukuta Travels& Tours through an email address info@mukutatraveltours.com . This must be done within 28 days of completion of the tour. We accept no liability for complaints not notified in accordance to this.

4. Cancellation & Refund

Cancellation by a client:

If you decide to cancel your holiday you must notify us as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours and is effective from the day we are notified, provided that written confirmation is received by us within 24 hours of the original notification.

  • Cancellation charges are based on the tour price and applied at the following rates: Cancellation received more than 45 days prior to tour start date, we will give refund of a deposit (minus bank charges). Cancellation received less than 45 days prior to tour start date, loss of 50% of total cost (50% of the total safari cost is refunded). Cancellation received less than 15 days prior to tour start date, loss of 100% of total cost (no refund).
  • No refund will be given for Chimpanzee permits, independent of the cancellation date.
  • Refunds will not be given for unused services, the late arrival or absence of clients.
  • We accept no liability for any loss or damage arising from cancellations.